Changing your email or closing your account

Short version: you can't change your login email yourself, so email support and we'll do it. You can close your account any time from My account, on the Security tab. Want unused money back? Ask for the refund before you close.

Change your email address

Your email shows on the General tab of My account, but it can't be edited there. Email support@proxymonkey.io from your current address and tell us the new one. A person handles it.

Close your account

1. Sort out money first. Unused balance from a top-up in the last 7 days can be refunded. Ask before you close: see Refunds: getting unused money back.
2. Open the menu under your email, click My account, then the Security tab.
3. Under Delete account, click Delete account, type DELETE to confirm, and click Delete account again.

This sends us your request. Nothing is removed straight away: your account, balance and proxies stay as they are until we've dealt with it. Once it's closed, anything you're paying for stops working.

Your data after closing

When your account is deleted, its connection logs go with it straight away. Billing records are kept for as long as tax and accounting law requires. More in What we log about your traffic, and for how long.

Leaving over a change to the terms?

If you close your account because you don't accept a change to our terms, you can have your whole unused balance refunded, however old the top-up, unless it was paid for fraudulently. Email support@proxymonkey.io to claim it before you use Delete account.