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39 articles in 7 topics
- Telling us about abuse from our network Short version: if traffic from one of our IPs harmed you, email our abuse address with the timestamps, the destination and the source IP.
- What you can (and can't) use the proxies for Short version: collecting public data at a sensible pace is fine.
- Think the meter overcharged you? Short version: if you can show our usage figure is higher than what you actually moved, by more than protocol overhead explains, we credit the difference back…
- Refunds: getting unused money back Short version: ask within 7 days of a top-up and the unused part of it can be refunded.
- What we log about your traffic, and for how long Short version: we log metadata about each request (when, where to, how big) so we can bill accurately and stop abuse.
- Keeping your account secure Short version: use a strong, unique password, turn on two-factor authentication with an authenticator app, and sign out sessions you don't recognise.
- API keys Short version: API keys let your own code talk to your account.
- Changing your email or closing your account Short version: you can't change your login email yourself, so email support and we'll do it.
- How billing works: pay as you go, no subscriptions Short version: you top up a balance, and pay for orders up front from it.
- Invoices and billing details Short version: your invoices are under Billing, then Invoices, where you can open or download them.
- Adding funds to your balance Short version: click Add funds, enter an amount, pay by card, and the money lands on your balance.
- IP allowlist: skip the username and password Short version: tell a proxy which public IPs you connect from, and it lets them in without a username and password.
- Username and password: getting the proxy URL right Short version: every proxy comes with a username and password, on the Connection card of that proxy in your dashboard.
- HTTP or SOCKS5? Short version: use HTTP unless your tool needs SOCKS5.
- Using the proxy in a browser, phone or app Short version: browsers, phones and desktop apps all need the host, port, username and password from your dashboard, but each hides the fields somewhere…
- Plugging the proxy into curl, Python, Node and scrapers Short version: every tool wants the same four things, the host, port, username and password from your dashboard.
- Blocked by a site? Send us this Short version: tell us the site, what came back, and when.
- Got a 407 or a 403? Here's what they mean Short version: a 407 always comes from the proxy, and it's about your login.
- Timeouts, 429s, 502s and other proxy errors Short version: before you fix anything, work out which leg failed: your machine to the proxy, the proxy to the site, or the site itself.
- My order or proxy isn't working Short version: check the order got through, check the proxy is Active, then test it with one curl command.
- My top-up hasn't arrived Short version: card top-ups usually clear straight away.
- Residential, ISP or datacenter: which one do I need? Short version: need lots of different home IPs?
- Contacting support: what to send Short version: email support@proxymonkey.io, use the chat on our site, dashboard or this help centre, or hit Report an issue on the proxy that's misbehaving.
- Signing up and confirming your email Short version: sign up with an email and a password, then click the confirmation link we email you.
- New here? From sign-up to your first request Short version: sign up, confirm your email, add funds, order a proxy from your balance, copy the connection details, and test with one curl command.
- Using the free proxy checker Short version: the proxy checker shows what a website sees when you visit: your exit IP, the network it belongs to, whether WebRTC leaks a different address,…
- Datacenter proxies: what you get Short version: a datacenter proxy is a fast server IP you rent for a term.
- ISP proxies: what you get Short version: an ISP proxy is one static IP that whois says belongs to a consumer internet provider.
- Renewing ISP and datacenter IPs Short version: an ISP or datacenter IP is yours until its Expires date.
- Using your ISP or datacenter IPs Short version: every IP you rent has its own host and port, plus a username and password.
- Static IP: quick checks Short version: an ISP or datacenter IP keeps one address for its whole term.
- Ordering ISP or datacenter IPs Short version: pick a plan, a country, how many IPs and for how long, then pay from your balance.
- Shared, dedicated or premium? Short version: shared is the cheapest and comes with a small traffic allowance.
- Adding bandwidth, concurrency or speed Short version: open the proxy and use the Capacity card.