Blocked by a site? Send us this

Short version: tell us the site, what came back, and when. Everything else on this list just saves a round of back-and-forth. Send it to support@proxymonkey.io, or paste it into Report an issue on the proxy in your dashboard.

Three checks first

They often answer the question on their own:

1. Is the proxy alive? Ask an IP-echo service through it. If you get an IP back, the proxy works and it's the site saying no.

   bash

   curl -sS --proxy "http://HOST:PORT" --proxy-user 'USERNAME:PASSWORD' https://api.ipify.org; echo
   

2. Does the site work without the proxy? If it fails from your own connection too, it isn't us.

3. Does another site work through the proxy? If yes, the block is specific to that one site.

What to send

1. The site, with the exact page or API address. Skip login pages that need your personal account.

2. What came back. The status code, plus what the page looks like: an error, a CAPTCHA, a blank page, a redirect.

3. When. Date and time with your time zone. Every request, or only some?

4. How you asked. The command or tool and its settings, with the password blanked out:

   bash

   curl -v --proxy "http://HOST:PORT" --proxy-user 'USERNAME:REDACTED' https://api.ipify.org
   

5. Your exit IP, from the IP-echo check above.

6. What you've tried. Another session, a slower pace, other headers, a plain browser.

7. Which proxy. Its ID or name from the dashboard.

Never send

Passwords, API secrets, card numbers, or screenshots that show any of them. We don't need them to look at a block.

What we can and can't do

We can check the proxy side and suggest which of our lines suits that site. We can't make a site accept traffic it's decided to refuse, and we don't help with solving CAPTCHAs or challenges.