Policies
5 articles
- Telling us about abuse from our network Short version: if traffic from one of our IPs harmed you, email our abuse address with the timestamps, the destination and the source IP. Updated 7 October 2026
- What you can (and can't) use the proxies for Short version: collecting public data at a sensible pace is fine. Updated 7 October 2026
- Think the meter overcharged you? Short version: if you can show our usage figure is higher than what you actually moved, by more than protocol overhead explains, we credit the difference back… Updated 7 October 2026
- Refunds: getting unused money back Short version: ask within 7 days of a top-up and the unused part of it can be refunded. Updated 7 October 2026
- What we log about your traffic, and for how long Short version: we log metadata about each request (when, where to, how big) so we can bill accurately and stop abuse. Updated 7 October 2026